servicedesk

Service Desk

ServiceDesk Plus By ManageEngine

ServiceDesk Plus’ ITIL-ready

ManageEngine

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point.

ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand.

ManageEngine

ServiceDesk Plus Features

  • Best practice ITSM workflows
  • Powerful integrations with IT management apps
  • Smart automation
  • Codeless customizations
  • ITIL compatible
  • Multi-site support
  • Help desk reports
  • Asset management
  • Problem management
  • Service catalog
  • CMDB
  • Business rules
  • Asset discovery
  • Agent scanning
  • IT asset tracking
  • Software asset management
  • Software license management
  • Automatic notifications
  • Change management
  • Change order management
  • Charting
  • Customer history
  • Customizable reporting
  • Email integration
  • Email notifications
  • Employee self service
  • Gantt charts
  • Help desk management
  • Incident management
  • Mobile integration
  • Multi-channel management
  • Performance support
  • POS
  • Project workflow
  • Projections
  • Purchase order management
  • Real time reporting
  • SLA management
  • SMS integration
  • Software management
  • Third party integration
  • Timer
  • Timesheets
  • Workflow management
  • Escalation management
  • Prioritizing
  • Trouble ticketing
  • Alerts / escalation
  • IT project management
  • Scheduled reporting
  • Custom fields
  • Email templates
  • Knowledge base
  • Lead assignment
  • Surveys & feedback
  • Asset lifecycle management
  • Automatic lead distribution
  • Categorization
  • Approval process control
  • Archiving & retention
  • Cataloging
  • Reporting & statistics
  • Monitoring
  • Automatic ticket dispatch
  • Contract management
  • Rules based algorithms
  • Self service portal
  • Project management
  • Commenting
  • Inventory management
  • Asset management
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Allow our experienced and talented team to help lead your next project from brainstorming to flawless execution.

Supported Technologies

microsoft gold-partner iDbase Software
PowerBI iDbase Software
Microsoft SQL iDbase Software
sharepoint iDbase Software
microsoft-bi iDbase Software
mecer iDbase Software
Qlikview iDbase Software
iDbase Software ITR ManageEngine