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Service Desk

ServiceDesk Plus By ManageEngine

ServiceDesk Plus’ ITIL-ready

ManageEngine

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point.

ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand.

ManageEngine

ServiceDesk Plus Features

  • Best practice ITSM workflows
  • Powerful integrations with IT management apps
  • Smart automation
  • Codeless customizations
  • ITIL compatible
  • Multi-site support
  • Help desk reports
  • Asset management
  • Problem management
  • Service catalog
  • CMDB
  • Business rules
  • Asset discovery
  • Agent scanning
  • IT asset tracking
  • Software asset management
  • Software license management
  • Automatic notifications
  • Change management
  • Change order management
  • Charting
  • Customer history
  • Customizable reporting
  • Email integration
  • Email notifications
  • Employee self service
  • Gantt charts
  • Help desk management
  • Incident management
  • Mobile integration
  • Multi-channel management
  • Performance support
  • POS
  • Project workflow
  • Projections
  • Purchase order management
  • Real time reporting
  • SLA management
  • SMS integration
  • Software management
  • Third party integration
  • Timer
  • Timesheets
  • Workflow management
  • Escalation management
  • Prioritizing
  • Trouble ticketing
  • Alerts / escalation
  • IT project management
  • Scheduled reporting
  • Custom fields
  • Email templates
  • Knowledge base
  • Lead assignment
  • Surveys & feedback
  • Asset lifecycle management
  • Automatic lead distribution
  • Categorization
  • Approval process control
  • Archiving & retention
  • Cataloging
  • Reporting & statistics
  • Monitoring
  • Automatic ticket dispatch
  • Contract management
  • Rules-based algorithms
  • Self-service portal
  • Project management
  • Commenting
  • Inventory management
  • Asset management
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Allow our experienced and talented team to help lead your next project from brainstorming to flawless execution.

ManageEngine Analytics Plus

Out-of-the-box ITSM analytics.

Integration with ServiceDesk Plus helps Analytics Plus improve IT service delivery performance and efficiency with better insight into your ITSM data. Choose from over 100 reports and dashboards built on more than 80 KPIs or customize them to create your own, without being a data expert.

ManageEngine Analytics Plus

Out-of-the-box ITSM analytics

Integration with ServiceDesk Plus helps Analytics Plus improve IT service delivery performance and efficiency with better insight into your ITSM data. Choose from over 100 reports and dashboards built on more than 80 KPIs or customize them to create your own, without being a data expert.

Unified insights on a single dashboard

Get deeper insights on network monitoring, application monitoring, and customer support operations, by integrating with ManageEngine’s IT Operations and Support suite.

manageengine Analytics PLus

ManageEngine Analytics Plus Features

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Supported Technologies

microsoft gold-partner iDbase Software
PowerBI iDbase Software
Microsoft SQL iDbase Software
sharepoint iDbase Software
microsoft-bi iDbase Software
mecer iDbase Software
Qlikview iDbase Software
iDbase Software ITR ManageEngine