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Call Center Management

Call Center Solutions

iDbase provides Call Center Management with strategic vision, hard work, helping with difficult decisions, and with the motivation to hit tough targets, and much more.

We provide effective leaders in the call center industry that are familiar with every aspect of their business, leading by example, and work within strict budgets. 

We help you get out from under overwhelmed feelings and move you and your call center closer to success.

We deal exclusively with customers through a variety of analog and digital channels, including:

  • Phone
  • Email
  • Webchat
  • Social media
  • Text (SMS)
  • Video
  • Mail
Call Center Solutions

Providing you with the

Best Practices in Call Center Management

  • Hire The Best Employees
  • Provide Thorough Onboarding
  • Prioritize Employee Engagement
  • Ensure Proper Scheduling For Effective Call Center Management
  • Communicate Regularly With Your Employees
  • Give Employees Targeted Feedback
  • Use Data When Making Decisions
  • Delegate Responsibilities To Your Employees
  • Establish Positive Incentives For Good Work
  • Improve The Process By Putting ourself In Your Employees’ Shoes
  • Balance Workflow To Meet Demand
  • Stay On Top Of Administrative Tasks
  • Know Your Business
  • Invest In Technology
  • Know The Laws In Your Area

Want an effective solution that meets your business needs?

Projects Completed
Clients Satisfaction

Your Success With Us

We are one of the fastest emerging SMME companies in the country that is big enough to provide solutions for your business decisions, support, operational data, and Software needs. We are a Custom Software development, Website Solution, Business Intelligence Specialist, and Consulting Company.

At IDBase Software, we aim to provide you with services that make your business infinitely more powerful and competitive.

Want an effective solution that meets your business needs?

Supported Technologies

microsoft gold-partner iDbase Software
PowerBI iDbase Software
Microsoft SQL iDbase Software
sharepoint iDbase Software
microsoft-bi iDbase Software
mecer iDbase Software
Qlikview iDbase Software
iDbase Software ITR ManageEngine